Terms & Conditions

1. Detailed description of goods and/or services

Osmans is a business in the FMCG industry that Offers a range of items.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of a Booking Number.

(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable).

3. Export restriction

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods and services by Osmans is subject to availability. In cases of unavailability, Osmans will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee. (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

5. Customer Privacy policy

Osmans shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

6. Payment options accepted

Payment may be made via Visa, MasterCard OR Diners Cards or by bank transfer into the Osmans bank account, the details of which will be provided on request.

7. Card acquiring and security

Card transactions will be acquired for Osmans via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Osmans separately from card details which are entered by the client on DPO PayGate’s secure site.

For more detail on DPO PayGate refer to www.paygate.co.za

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Osmans takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Osmans chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, PO BOX 843, DURBAN, 4000

12. Variation

Osmans may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Information and Data Protection - POPI

The Protection of Personal Information Act protects you.

The Protection of Personal Information Act (POPI) is aimed at protecting your personal information and prescribes what we must and must not do with it. POPI created an Information Regulator who checks that companies like Osman's manage personal information in a responsible manner that respects your privacy.

14. Pricing Policy

- Osman's Online Store trades as a separate division within the Osman's Group, Pricing and promotions may vary to Osman's Wholesalers physical branches.
- Promotions and Prices advertised on the website are strictly available at our online store only.
- Osman's Online Customer Accounts are NOT recognized at any of our branches and are for online use only.

15. Company information

This website is run by private company based in South Africa trading as:

Azcarr Pty Ltd T/A Osmans and with registration number 1990/000710/07.

16. Osmans contact details

Company Physical Address: 53 Hospital Road Point Durban 4000

Telephone: 0313686777

Email: onlineorders@osmans.co.za